Privacy Policy

At Innovations Designer Home Décor & Accent Furniture we are committed to protecting your privacy. You may give us personal information about you, such as your name, your contact email and other contact details on various places on our website. This privacy policy describes how we collect and use your personal information.

We collect personal information when you purchase a product or service, when you subscribe to our newsletter, when you comment on our blog, and when you follow us on Facebook or Twitter. The information you provide is absolutely safe with us. We will never rent, sell, share, or otherwise disclose your personal information to third parties. We might contact you from time to time regarding your purchases or the services you have subscribed to. We may also send you promotional announcements from time to time about new products and services that you might find useful.

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and who are required to keep information confidential. When you place orders or access your personal information, we offer the use of a secure server.

You may also opt out from receiving information from us at any time and ask us to remove your contact information from our database.

Safe Shopping Policy

Your payment and personal information are always safe. Our Secure Sockets (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

You can shop at Innovations Designer Home Décor & Accent Furniture with confidence. We have partnered with Authorize.net, the largest and most secure e-commerce payment gateway in the world, to accept credit cards and electronic check payments safely and securely for our customers. The Authorize.net payment gateway manages the complex routing of sensitive customer information through the electronic credit card processing networks. Authorize.net adheres to strict industry standards for payment processing including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

Payment

To place an order on our website, please use our secure online shopping cart. If you would like to place an order by phone, we'll be happy to assist you. Call us at 855-573-2979, Monday - Friday 9:00 to 3:00 PST. We accept Visa, MasterCard, American Express and Discover cards. Your credit card will not be charged until your order has shipped.

We are required by California law to collect sales tax on all merchandise delivered to destinations within California. Other states and jurisdictions may impose separate sales and use taxes. However, we are not required to collect taxes for any other jurisdiction. You are responsible for checking local laws to determine if they are subject to any additional sales and use taxes.

Order Acceptance and Cancellations

All orders are subject to our acceptance. Errors in arithmetic and pricing are subject to correction. In the event you do not approve a correction, we reserve the right to cancel the order. If an order is cancelled, no charge will be applied to your credit card.

Orders are at all times subject to our ability to deliver the specified merchandise. If at any time, for any reason, we determine that we are unable to deliver the purchased items, we may elect to cancel the order if we are unable to agree on acceptable substitute items or a new delivery schedule.

You are solely responsible prior to the placement of any order to determine that the colors, patterns, design, dimensions and characteristics of all items are as desired. Due to the fact that computer monitors exhibit wide color variances, we are not responsible for the color representation of any photograph viewed over the internet.

Our system is set up so orders ship as soon as possible. You may cancel the order if it has not shipped. Generally, it is recommended that you cancel the order within 24 hours. Once the order ships it cannot be cancelled and must be returned in accordance with our Return Policy. For more information, please see our Return Policy.

Warranties

We shall honor the terms of the warranty provided by the manufacturer to you for a period of one year from the date of factory shipment. We shall assist you, when possible, in making any warranty repair claims. Defects caused by abuse, negligence or damage from moving are not covered. There is no warranty on the bulbs that are included with our lamps.

We are not responsible for color and grain variations in wood, leather, stone, marble, and other natural materials. Certain inconsistencies should be expected and add to the character of the merchandise. Glass, mirrors, Lucite and metal finishes may be subject to small pits or very slight discolorations. We are also not responsible for dye lot variations and cannot guarantee exact matches between similar items. We are not responsible for warranty claims denied by the manufacturer.

Refunds and Credits

All refunds and credits authorized by us will be promptly processed and issued within two weeks. In the event you are required to return merchandise, we will not process the credit until the merchandise is received and inspected. Payments originally made by credit card shall be refunded by issuing a credit to the same card.

Return Policy

At Innovations Designer Home Décor & Accent Furniture we want you to be 100% satisfied with all of your purchases. Our sincere goal is to provide an enjoyable shopping experience that encourages you to shop with us for years to come.

We will not refund the shipping charges for returned items nor pay for the shipping of returned items unless the items delivered were either not what you ordered or arrived damaged.

Returning Damaged, Defective Merchandise or an Item That You Didn't Order

We understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Also, on rare occasions an incorrect item may be shipped. If you receive a damaged or defective product or an item that you didn't order, please follow these steps:

  • Contact our customer service department at CustomerService@InnovationsID.com or 855-573-2979 within 3 days of receiving your damaged, defective, or incorrect item. You will be instructed how to return it at no charge to you.
  • We will replace the damaged or defective item at no additional charge.

Exchanges

We want you to be pleased with your purchases. If you wish to exchange an item please follow these steps:

  • Contact our customer service department at CustomerService@InnovationsID.com or 855-573-2979 within 21 days of receipt of the item.
  • The item that you wish to exchange must be in "like new" unused condition, with all of its labels still attached, and in its original packaging. Shipping charges are non-refundable unless the order was improperly filled.
  • Pack and seal the item you wish to return securely in its original packaging. Packages must be returned postage paid. We also recommend that you insure all packages since otherwise you will be responsible for any damage during the return shipment. We will not accept COD deliveries.
  • Ship the product to the address provided by our customer service department.

Returns

If you wish to return an item that is not damaged or defective, please follow these steps:

  • Contact our customer service department at CustomerService@InnovationsID.com or 855-573-2979 within 21 days of receiving your item. You will be instructed how to return the item.
  • The item that you wish to return must be in "like new" unused condition, with all of its labels still attached, and in its original packaging. Shipping charges are non-refundable unless the order was improperly filled.
  • Pack and seal the item you wish to return securely in its original packaging. Packages must be returned postage paid. We also recommend that you insure all packages since otherwise you will be responsible for any damage during the return shipment. We will not accept COD deliveries.
  • Ship the product to the address provided by our customer service department.