Safe Shopping Policy

Your payment and personal information are always safe. Our Secure Sockets (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

You can shop at Innovations Designer Home Décor & Accent Furniture with confidence. We have partnered with Authorize.net, the largest and most secure e-commerce payment gateway in the world, to accept credit cards and electronic check payments safely and securely for our customers. The Authorize.net payment gateway manages the complex routing of sensitive customer information through the electronic credit card processing networks. Authorize.net adheres to strict industry standards for payment processing including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

Payment

To place an order on our website, please use our secure online shopping cart. If you would like to place an order by phone, we'll be happy to assist you. Call us at 855-573-2979, Monday - Friday 9:00 to 3:00 PST. We accept Visa, MasterCard, American Express and Discover cards. Your credit card will not be charged until your order has shipped.

We are required by California law to collect sales tax on all merchandise delivered to destinations within California. Other states and jurisdictions may impose separate sales and use taxes. However, we are not required to collect taxes for any other jurisdiction. You are responsible for checking local laws to determine if they are subject to any additional sales and use taxes.

Order Acceptance and Cancellations

All orders are subject to our acceptance. Errors in arithmetic and pricing are subject to correction. In the event you do not approve a correction, we reserve the right to cancel the order. If an order is cancelled, no charge will be applied to your credit card.

Orders are at all times subject to our ability to deliver the specified merchandise. If at any time, for any reason, we determine that we are unable to deliver the purchased items, we may elect to cancel the order if we are unable to agree on acceptable substitute items or a new delivery schedule.

You are solely responsible prior to the placement of any order to determine that the colors, patterns, design, dimensions and characteristics of all items are as desired. Due to the fact that computer monitors exhibit wide color variances, we are not responsible for the color representation of any photograph viewed over the internet.

Our system is set up so orders ship as soon as possible. You may cancel the order if it has not shipped. Generally, it is recommended that you cancel the order within 24 hours. Once the order ships it cannot be cancelled and must be returned in accordance with our Return Policy. For more information, please see our Return Policy.

Warranties

We shall honor the terms of the warranty provided by the manufacturer to you for a period of one year from the date of factory shipment. We shall assist you, when possible, in making any warranty repair claims. Defects caused by abuse, negligence or damage from moving are not covered. There is no warranty on the bulbs that are included with our lamps.

We are not responsible for color and grain variations in wood, leather, stone, marble, and other natural materials. Certain inconsistencies should be expected and add to the character of the merchandise. Glass, mirrors, Lucite and metal finishes may be subject to small pits or very slight discolorations. We are also not responsible for dye lot variations and cannot guarantee exact matches between similar items. We are not responsible for warranty claims denied by the manufacturer.

Refunds and Credits

All refunds and credits authorized by us will be promptly processed and issued within two weeks. In the event you are required to return merchandise, we will not process the credit until the merchandise is received and inspected. Payments originally made by credit card shall be refunded by issuing a credit to the same card.